Club Car of Sun City - FAQ


General Information

How do I know if a store is a Club Car Dealers in Sun City Center?
The best way is to look on www.clubcar.com and search your zip code and the closest dealers will be listed. Please note that Club Car of Sun City is the ONLY Authorized Club Car dealer in Sun City Center, if anyone says otherwise they are misinforming you.
Why did Ray's Golf Carts change its name?
To align ourselves with Club Car we decided as part of our taking on a new partner it was a good time to rebrand ourselves.
Can you sell brand new Club Cars?
Yes as a Authorized Club Car Dealer we have access to brand new carts as well as Club Car Remanufactured carts.
Is there anything I should know about Golf Car Battery Care?
Newly purchased batteries require a full charge before use.
New batteries need to be cycled several times (20 – 50 cycles, depending on type) before reaching full capacity. Usage should be limited during this period.
Battery connectors should be kept tight at all times. Periodic inspection is recommended.
Vent caps should remain in place and tight at all times during vehicle operation and charging.
Battery should be kept clean from all dirt and corrosion.
Batteries should be watered after charging unless plates are exposed before charging. Plates should be covered by approximately 1/8″ of acid if exposed. Check level after charge. The acid level in the cell cover should be kept 1/4″ below the bottom of the fill well.
Distilled or treated water should be used to replenish batteries. Care should be taken to avoid metallic contamination (iron).
Batteries should not be discharged below 80% of their rated capacity for best battery life. Proper battery charging will help avoid excessive discharge.
As batteries age, their maintenance requirements changes as well. Usually older batteries needed watered more often and require longer charging times. The capacity also is reduced.
Batteries should be brought up to full charge at the earliest opportunity. Avoid operating batteries in a partially charged condition. This will reduce there capacity and shorten their life span.
Avoid charging batteries above 120°F or ambient temperature, whichever is higher.
Periodic testing is an important preventative maintenance procedure. Hydrometer readings of each cell while fully charged gives an indication of balance and true charge level. Imbalance could mean the need for equalizing, and is also sign of possible improper charging or a bad cell. Voltage tests (open circuit, charged and discharged) can locate a bad or weak battery. Load testing will pick out a bad battery when other methods fail. A weak battery will cause premature failure of companion batteries.
Always use a matched voltage charger and battery pack system. An undersized charger will never get the job done no matter how long the battery is charged. An oversized charger will cause excessive gassing and heat which could cause explosions or other damage.
What does Club Car of Sun City/Ray's Golf Carts do?
Club Car of Sun City/Ray's Golf Cart is best known for its exceptional service and customer service in and around the Sun City Venter area. Ray's is well know and is recommended all the time by customers daily and has been servicng the Sun City Center community for over 15 years.
Where is Club Car of Sun City located?
We are located in Sun City Center, FL
How can I get a piece of literature on a Club Car product?
PDF versions of our literature are available at www.clubcar.comm
Where can I get an Owner’s Manual?
Contact our Parts Department to order an Owner’s Manual for your cart.
How can I identify the model and year of my Club Car?
Starting in the 1980s Club Car vehicles have a serial number plaque at the lower edge of the dashboard. Our serial number convention is 12 characters and indicates the model, the model year and the production week the vehicle was produced. For example:PQ0604-123456
PQ=Precedent Electric 06=2006 Model Year 04=Fourth production week
NOTE: If you cannot find a serial number plaque contact Club Car with the serial number from the transaxle, electric motor or gas engine. Utilizing that information we can assist you with identifying the serial number of your vehicle.
Are there publications for older models?
Yes, contact our store to obtain a copy.
Do you have manuals in other languages?
Yes. Owner’s manuals are available in Spanish, French, German, Portuguese, Italian, Danish, Dutch, Finnish, Swedish, Norwegian, Japanese, Korean, Chinese, Polish and Czech.
I own an older Club Car vehicle that I did not purchase new. How can I find out if there are any recalls or product updates on it?
Current recalls are listed on www.clubcar.com in the lower left corner. Contact Club Car of Sun City for past recalls.
How can I find pricing for a Club Car product?
We can quote you current pricing for Club Car product and assist you in determining the correct product for your applications.
How can I find out what financing is available for Club Car products?
Current finance programs are available on the club car website at www.clubcar.com
I am having trouble with my Club Car vehicle, where can I get help?
In the event that you are experiencing a problem please contact our service team by phone or through our website by completing the contact form.
How do I get a spare key for my vehicle?
Please contact our Parts Department to order spare keys.

Maintenance Help

Where can I find maintenance information for my vehicle?
Your Owner’s Manual contains all relevant maintenance information regarding your vehicle. You may obtain an owner’s manual by contacting our Parts Department.
Where can I get a service manual?
You may obtain a service manual by contacting our Parts Department.
Where can I get a recall or service bulletin performed?
Recalls and service bulletins must be performed by an authorized Club Car dealer. We will be happy to work with you and guide you through the process. Please contact our Service Department for more information.
Does Club Car have an outstanding recall or service bulletin posted?
Past recall and service bulletins are available through our Service Department.
Why should I perform maintenance on my vehicle?
Careful periodic maintenance will help keep your vehicle in the safest, most reliable condition. Inspection, adjustment and lubrication of important components are explained in the periodic maintenance schedule found in your owner’s manual.
When should I perform maintenance on my vehicle?
Based on the schedule in your owner’s manual and Maintenance Service Schedule.
How should I inspect my vehicle?
Inspect, clean, lubricate, adjust and replace parts as necessary. When inspection reveals the need for replacement parts use genuine Club Car products available from Club Car of Sun City. Please contact our Parts Department to order the parts you need. We will be happy to inspect your vehicle and manage any repairs or maintenance. Please contact our Service Department to schedule an appointment.
Who can perform maintenance on my vehicle?
Although you may perform your own maintenance it is best to have an authorized Club Car service center perform any necessary maintenance required for your vehicle. We will be happy to inspect your vehicle and manage any repairs or maintenance. Please contact our Service Department to schedule an appointment.
Are specification charts available?
Specification charts are available on www.clubcar.com for current models. To see if they are available for your model please choose your model then click on the Specs link.
Am I required to take my Club Car vehicle to an authorized Club Car dealer for service and maintenance work?
We recommend you have an authorized Club Car dealer service your vehicle. Using a non-authorized dealer may void your warranty. We will be happy to inspect your vehicle and manage any repairs or maintenance. Please contact our Service Department to schedule an appointment.

Parts and Accessories

Can you tell me the availability and pricing information for a specific part?
Check with our Parts Department for pricing and availability of any Club Car part. We have current up-to-date pricing and availability information.
How do I order accessories?
Club Car Genuine Accessories are available from our Parts Department. We also carry aftermarket parts and accessories for your convenience.
How do I order parts?
Please contact our Parts Department.
Can I buy parts directly from Club Car?
No, Club Car Genuine Parts are available only from the worldwide network of authorized Club Car dealers and distributors like Club Car of Sun City.
How can I find a part that has been discontinued?
Please contact our Parts Department for pricing and availability.
Can I order parts and/or accessories by telephone?
Yes, our Parts Department specialists are available to assist you.
How can I find installation instructions for the accessory I’ve ordered?
Instructions should be included with the accessory.
How can I find a parts manual for my vehicle?
Select parts catalogs are available in hard copy form. Check with our Parts Department for availability.
How do you know if a part is a Club Car Genuine Part?
Chances are you’re going to have your Club Car serviced or repaired at some point and you will require some replacement or maintenance parts. If work is done at an authorized Club Car dealer you should request your dealer use Club Car Genuine Parts for your vehicle to perform at its best. At Club Car of Sun City we use genuine Club Car parts when we service your car.

Warranty

How long is my factory warranty on my Club Car vehicle?
The length of the warranty depends on the vehicle. Contact us or review the warranty section in your owner’s manual.
What is covered under my factory warranty?
This depends on the vehicle. Contact us or review the warranty section in your owner’s manual.
If I make modifications to my vehicle will it still be covered?
Club Car authorized accessories installed by a Club Car authorized service dealer are covered.
What happens if I sell the vehicle?
In some cases the warranty is transferable; please check with us for specifications.
How are repairs handled under my factory warranty?
If you experience problems with your vehicle take it to our Service Department. We will diagnose the problem, repair the vehicle and, if Club Car covers it, submit the required paperwork to Club Car on your behalf.
Does my factory warranty cover transporting the unit to and from the dealership?
No, it does not.
My Club Car vehicle is in need of repair, but the warranty has expired. Will assistance be offered to me?
We can assist you with identifying the issue with your vehicle. If needed, we can perform the repair work for you.
Is my factory warranty valid at all Club Car dealers?
Yes.
Can I go to a non-Club Car dealer for warranty work?
No, only an authorized Club Car dealer or distributor may perform warranty work on your vehicle.
Is my warranty good outside of the United States?
Yes, at an authorized Club Car dealer or distributor.
How long is the factory spare parts warranty?
If you experience a problem with an OEM spare part please contact us.
How long is the factory warranty on my Club Car accessory?
It depends upon your vehicle. Please refer to the Warranty section of your owner’s manual or contact us.
How do I transfer the warranty on my vehicle if I sell it? Is it transferable?
Please contact us for information on transferring the warranty on your vehicle.

Refurbished Vehicles

Where can I purchase a factory refurbished vehicle?
Club Car offers factory refurbished vehicles that have been Remanufactured. These vehicles are available through our Sales Department.
Can I buy a refurbished vehicle direct from Club Car?
Club Car does business like a major automotive company. As an authorized Club Car dealer, we have many refurbished vehicles in inventory. Contact our Sales Department for more information.
What is the warranty on a refurbished vehicle?
The Club Car refurbished product comes standard with a one year limited Club Car warranty. The products under the Remanufactured product line have an optional one year Club Car limited warranty.
Can a used gas powered golf cart be remanufactured?
Club Car does not remanufacture gas powered golf cars. While a gas powered unit can be remanufactured, there are very few available since the vast majority of golf cars purchased or leased are electric. Check with us for availability.
What kind of powertrains are available for the Refurbished vehicles?
All of the models come with our 3.2hp PowerDrive Plus regenerative motor which is a higher torque motor designed for hilly applications.
What colors are available for the Refurbished vehicles?
The standard colors are: White, Beige, Dark Green and Atlantic. Optional colors are: Black, Cayenne, Red, Classic Blue and Camouflage. It is also possible to special order the vehicles in a custom paint. Please contact us for further information.
What options and accessories are available for these vehicles?
The most common options are available and include headlights, taillights, turn signals, private speed mode, canopies, etc. In addition, we offer a wide range of Aftermarket accessories such as all-weather enclosures, covers, hubcaps and gun racks.
How can I tell if a vehicle is a Certified Refurbished vehicle?
All Refurbished vehicles are issued a new serial number plaque that is green in color for Remanufactured models. This plaque can be found at the lower edge of the dashboard and allows a customer to easily identify the vehicle as a Club Car OEM product. In addition this newly issued serial number allows for warranty registration and tracking.
Do the Refurbished vehicles come with canopies?
The golf car will come standard with a new, current style canopy top. Other models can be ordered with an optional canopy.

Pre-Owned Vehicles

Where can I buy used golf cars or other vehicles?
We offer used golf cars and other vehicles for sale. Please contact our Sales Department or visit one of our Showrooms to see what is available.
Do used golf cars or other used vehicles come with a warranty?
No, used vehicles are sold on an as-is basis. However, the products under the remanufactured product line come standard with a one year limited warranty. The products under the Remanufactured product line have an optional one year limited Club Car warranty.
How can I tell if my used golf car is a 36 volt, 48 volt or IQ system?
If the charger plus that inserts into your Club Car is rectangular you have a 36 volt vehicle. If your charger plug is round with 3 prongs it is a 48 volt vehicle. A vehicle with our IQ System will also have a round charger plug, but will have a rocker switch for the Forward and Reverse options.
I need a set of golf car batteries. What kind should I buy?
When looking for a golf car battery first determine if you have a 36 volt or 48 volt vehicle. A 36 volt vehicle has six 6 volt batteries and a 48 volt vehicle has six 8 volt batteries or four 12 volt batteries. These are specialized “Deep Cycle Lead Acid” batteries designed for electric vehicle use. DO NOT attempt to use 12 volt automotive batteries.
What is the value of my used vehicle?
This is a common question but one that is impossible to answer accurately sight unseen. As an automobile value depends on age, cosmetic condition and mechanical condition, as well as any options or accessories on the vehicle, the same is true for golf cars. We will be glad to provide you with the value of your used vehicle. Please contact our Sales Department for more information.