Contact us

FAQ – General Information

By on September 7, 2018

General Information

How do I know if a store is a Club Car Dealer in Sun City Center? 
The best way is to look on the dealer locator website and search your zip code and the closest dealers will be listed. Please note that Club Car of Sun City is the ONLY Authorized Club Car dealer in Sun City Center, if anyone says otherwise they are misinforming you. This is important to check because this affects your warranty.

Did I purchase a brand new cart with a Factory Warranty?
That would depend on who you purchased the cart from. If you bought from an Authorized Club Car Dealer you can just call and ask them to check the Club Car serial number in the Club Car warranty system.

How do I contact Club Car’s Customer Service Department?
For customer or product related questions or comment, please call 800-CLUBCAR, extension 1, or visit the contact us page.

How long is my factory warranty on my Club Car vehicle?
The length of the warranty depends on the vehicle. Contact your dealer or distributor or review the warranty section in your owner’s manual.

What is covered under my factory warranty?
Warranty coverage depends on the type of vehicle. Contact your dealer or distributor or review the warranty section in your owner’s manual.

If I make modifications to my vehicle, will it still be covered?
Only Club Car authorized accessories installed by a Club Car authorized service dealer are covered.

What happens if I sell the vehicle?
In some cases the warranty is transferable; please check with your local dealer for details.

How are repairs handled under my factory warranty?
If you experience problems with your vehicle, take it to your dealer. They will confirm that you in fact have the full factory warranty and diagnose the problem and repair the vehicle. If it is covered by Club Car, the dealer will submit the required paperwork to Club Car on your behalf. If not there could be charges so check with us first.

Does my factory warranty cover transporting the unit to and from the dealership?
No, it does not. For warranty repairs within 5 miles of our store we pick up and deliver for free. This includes Valencia Lakes, Sun City Center and parts of Ruskin.

My Club Car vehicle is in need of repair, but the warranty has expired. Will assistance be offered to me?
An authorized dealer or distributor can assist you with identifying the issue with your vehicle. If needed, they can perform the repair work for you.

Is my factory warranty valid at all Club Car dealers?
Yes. Any Factory Authorized Club Car dealer can check the serial number and let you know what the status of your warranty is.

Can I go to a non-Club Car dealer for warranty work?
No, only an authorized Club Car dealer or distributor may perform warranty work on your vehicle. If you are sold a Brand new vehicle with Factory warranty insist on a copy of the warranty paperwork before taking ownership of the vehicle.

Is my warranty good outside of the United States?
If you have a Club Car Warranty, the answer is Yes. Any authorized Club Car dealer or distributor should have access to the Club Car warranty system.

How long is the factory spare parts warranty?
If you experience a problem with an OEM spare part, please contact your local authorized Club Car dealer for guidance.

How long is the factory warranty on my Club Car accessory?
Coverage depends upon your vehicle. Please refer to the Warranty section of your owner’s manual or contact your local Club Car authorized dealer.

How do I transfer the warranty on my vehicle if I sell it? Is it transferable?
Please contact your authorized dealer or distributor for information on transferring the warranty on your vehicle, if applicable.

Why did Ray’s Golf Carts change its name?
When Wendy and Gordon purchased Ray’s Golf Carts in 2014 from Wayne Bosch they wanted to change the name. Wayne advised them that the name was well known in the community and it probably was not wise to do so, however when Ben Sverdlow purchased Gordon’s shares in 2017 we all decided that in order to align ourselves with Club Car it was a good time to re-brand ourselves. If you look at our logo it is very similar to the Club Car Logo too.

Gordock Enterprises LLC still owns the Ray’s Golf Carts name as well as the Club Car of Sun City names.  See the Sunbiz links below to confirm the registration:

http://dos.sunbiz.org/scripts/ficidet.exe?action=DETREG&docnum=G14000131520&rdocnum=G09000122061

http://dos.sunbiz.org/scripts/ficidet.exe?action=DETREG&docnum=G17000008026&rdocnum=G17000008026

Can you sell brand new Club Cars?
Yes as an Authorized Club Car Dealer we have access to brand new carts as well as Club Car Re-manufactured carts. We are the only store in SCC that can sell brand new Club Car carts that include a full Club Car Warranty. Beware of other stores selling Club Car Silver/Gold Standard re-manufactured carts and saying they are brand new! We have also seen stores selling Brand new carts in SCC and technically these are 3rd owner carts and you probably will not have a full Club Car warranty. Any vehicle purchased with a full Club Car warranty from us, you get a acknowledgement of warranty registration document. We have seen this occur a lot and have reported it. Please be careful to not get ripped off! Check on the Club Car website to confirm the local dealership or call us on 813-634-6646 if you have any concerns.

If a Store has a Club Car Logo on its vehicle/website/signage is it a Authorized dealer
No, this is not the case ONLY Authorized Club Car dealers can display the Club Car logo below.

Club Car Authroized Dealer 1 - FAQ - General Information

 

Is there anything I should know about Golf Car Battery Care?
Newly purchased batteries require a full charge before use.
New batteries need to be cycled several times (20 – 50 cycles, depending on type) before reaching full capacity. Usage should be limited during this period.
Battery connectors should be kept tight at all times. Periodic inspection is recommended.
Vent caps should remain in place and tight at all times during vehicle operation and charging.
Battery should be kept clean from all dirt and corrosion.
Batteries should be watered after charging unless plates are exposed before charging. Plates should be covered by approximately 1/8″ of acid if exposed. Check level after charge. The acid level in the cell cover should be kept 1/4″ below the bottom of the fill well.
Distilled or treated water should be used to replenish batteries. Care should be taken to avoid metallic contamination (iron).
Batteries should not be discharged below 80% of their rated capacity for best battery life. Proper battery charging will help avoid excessive discharge.
As batteries age, their maintenance requirements changes as well. Usually older batteries needed watered more often and require longer charging times. The capacity also is reduced.
Batteries should be brought up to full charge at the earliest opportunity. Avoid operating batteries in a partially charged condition. This will reduce their capacity and shorten their life span.
Avoid charging batteries above 120°F or ambient temperature, whichever is higher.
Periodic testing is an important preventative maintenance procedure. Hydrometer readings of each cell while fully charged gives an indication of balance and true charge level. Imbalance could mean the need for equalizing, and is also sign of possible improper charging or a bad cell. Voltage tests (open circuit, charged and discharged) can locate a bad or weak battery. Load testing will pick out a bad battery when other methods fail. A weak battery will cause premature failure of companion batteries.
Always use a matched voltage charger and battery pack system. An undersized charger will never get the job done no matter how long the battery is charged. An oversized charger will cause excessive gassing and heat which could cause explosions or other damage.

What does Club Car of Sun City/Ray’s Golf Carts do?
Club Car of Sun City/Ray’s Golf Cart is best known for its exceptional service and customer service in and around the Sun City Center/Ruskin/Wimauma/Riverside/Apollo Beach areas. Ray’s is well know and is recommended all the time by customers and has been serving the communities for over 15 years.

What is your returns policy?
A Return Goods Authorization (RGA) number is required on all returns and must be accompanied with a copy of original invoice or bill of lading. All returns are subject to a minimum 20% restocking charge. No returns on special order parts or vehicle sales. No returns after 30 days of date of invoice. No claims for shortages allowed after 7 days of date of invoice.

Vehicle Returns Policy Document

Where is Club Car of Sun City located?
We are located at 761 Cortaro Drive, Sun City Center, FL.

How can I get a piece of literature on a Club Car product?
PDF versions of our literature are available at www.clubcar.com

Where can I get an Owner’s Manual?
Contact our Parts Department to order an Owner’s Manual for your cart.

How can I identify the model and year of my Club Car?
Starting in the 1980s Club Car vehicles have a serial number plaque at the lower edge of the dashboard. Our serial number convention is 12 characters and indicates the model, the model year and the production week the vehicle was produced. For example: PQ0604-123456
PQ=Precedent Electric 06=2006 Model Year 04=Fourth production week
NOTE: If you cannot find a serial number plaque contact Club Car with the serial number from the transaxle, electric motor or gas engine. Utilizing that information we can assist you with identifying the serial number of your vehicle.

serialnumber - FAQ - General Information

Are there publications for older models?
Yes, contact our store to obtain a copy.

Do you have manuals in other languages?
Yes. Owner’s manuals are available in Spanish, French, German, Portuguese, Italian, Danish, Dutch, Finnish, Swedish, Norwegian, Japanese, Korean, Chinese, Polish and Czech.

I own an older Club Car vehicle that I did not purchase new. How can I find out if there are any recalls or product updates on it?
Current recalls are listed on www.clubcar.com in the lower left corner. Contact Club Car of Sun City for past recalls.

How can I find pricing for a Club Car product?
We can quote you current pricing for Club Car product and assist you in determining the correct product for your applications.

How can I find out what financing is available for Club Car products?
Current finance programs are available on the club car website at www.clubcar.com

I am having trouble with my Club Car vehicle, where can I get help?
In the event that you are experiencing a problem please contact our service team by phone or through our website by completing the contact form.

How do I get a spare key for my vehicle?
Please contact our Parts Department to order spare keys.

I am a snowbird can my warranty be put on hold when I am gone?
Unfortunately not, most of the warranty we provide is provided through our suppliers and they do not extend their warranty.

Can I extend my warranty?
Yes you can, we offer an external extended warranty service that is advertised as being able to cover you in most states. Ask about this option and we can give you a quote. 

Bitnami